EN IT

Getting started - initial setup

To start creating listings to publish on eBay, you need to have at least one seller, one template, one shipping method, and one profile already set up.

Seller management

Add a seller

To add a seller:

  1. Go to the Sellers section
  2. Click Add Seller; a new screen will open to log in to eBay
  3. Log in to eBay
  4. Allow the app to operate on eBay on behalf of the seller you logged in with
  5. The Sellers section will show the newly added seller, with the eBay site and, if present, the associated eBay Store

Remove a seller

To remove one or more sellers:

  1. Go to the Sellers section
  2. Select the sellers you want to remove
  3. Click Remove. A new confirmation window will open
  4. Verify that you selected the correct sellers and click OK

Template management

Create a template

To create a template:

  1. Go to the Templates section.
  2. Click New Template....
  3. Fill in the Name field.
  4. Add the HTML code for the template.
  5. If you want to see a preview of the template, click Preview. You can view a preview of the template using the most recently modified listings.
  6. Click Save.

Below are the tags you can use in the HTML code of the template.

Field Description
#Title Listing title.
#ShortDescription Product short description.
#Image Product image. If multiple images are present, the first one is shown.
#LongDescription Product long description.
#MoreDescription Product technical sheet.

Edit a template

To edit a template:

  1. Go to the Templates section.
  2. Select the template you want to edit.
  3. Make the desired changes.
  4. Click Save.

Delete one or more templates

A template can only be deleted if there are no profiles associated with it. To delete one or more templates:

  1. Go to the Templates section.
  2. Select the templates you want to delete.
  3. Click Delete. A new confirmation window will open.
  4. Verify that you selected the correct profiles and click OK.

Shipping method management

Create a shipping method

To create a shipping method:

  1. Go to the Shipping Methods section.
  2. Click New Method....
  3. Select the eBay site.
  4. Fill in the Name field.
  5. Select the Service from those available.
  6. If you chose an international service, select one or more possible destinations where you plan to ship.
  7. Fill in the cost calculation fields From and To to define whether the cost calculation should be based on the order amount for a single item or on the weight of a single item.
  8. Fill in the Cost field.
  9. Fill in the Each additional item field to indicate any additional cost for each extra item.
  10. Select the VAT class for calculating shipping costs.
  11. Click Save.

Edit a shipping method

To edit a shipping method:

  1. Go to the Shipping Methods section.
  2. Select the shipping method you want to edit.
  3. Make the desired changes.
  4. Click Save.

Delete one or more shipping methods

To delete one or more shipping methods:

  1. Go to the Shipping Methods section.
  2. Select the shipping methods you want to delete.
  3. Click Delete. A new confirmation window will open.
  4. Verify that you selected the correct shipping methods and click OK.

Profile management

A profile lets you group information that can be common to multiple listings.

You can go from the extreme of having one profile per listing, if products vary greatly and you need to select a specific eBay category, to the opposite extreme of having only one profile, if products to publish are all similar.

Create a profile

To create a profile:

  1. Go to the Profiles section
  2. Click New Profile....
  3. Fill in the Name field
  4. Select the Seller
  5. Select the eBay site where the profile listings will be published
  6. Select the eBay category and, optionally, the second category
  7. Based on the selected eBay category, the app will propose the fields and selectable items compatible with that category
  8. Select the Buy it now or Online auction format
  9. If you select the Online auction format, set the starting price and, if desired, the reserve price and the buy it now price. Prices can be fixed or based on the list or sale prices of price lists in Open2b
  10. If you select the Buy it now format, set the price, quantity (available in stock, not above a set limit, or fixed) and, optionally, set automatic price and/or stock updates and indicate whether purchase offers are accepted. Prices can be fixed or based on the list or sale prices of price lists in Open2b
  11. Set the Listing features that will be associated with the profile
  12. Select the Payment Methods
  13. Select the Shipping Methods
  14. Set, if desired, the update of prices and quantities on eBay in case of changes in Open2b
  15. Click Save.

Below are the fields you can manage in the profile.

Field Description
Name * Name to assign to the profile. It will be visible in the listing list for each listing.
Seller * eBay seller through which to publish listings.
Site * The eBay site (also called marketplace) where listings will be published. If international shipping is also set up, the listing may be visible on other eBay sites in addition to the publishing site.
Category * The eBay category in which to publish listings.
Second category The optional secondary category.
Buy it now / Online auction Format in which listings associated with the profile will be created.
Price * The listing price in the Buy it now format. It can be:
  • fixed
  • based on list and sale prices in Open2b
Quantity * The quantity to assign to each listing. It can be:
  • the quantity available in Open2b
  • no more than a set quantity
  • fixed for all listings
Keep updated on eBay Fields that can be synchronized automatically without further updates are:
  • Quantity
  • Prices
  • Both
Allow purchase offers In the Buy it now format you can choose to evaluate customer purchase offers by setting:
  • a minimum price
  • a maximum price
minimum and maximum prices can be:
  • fixed
  • based on list and sale prices in Open2b
Starting price * The auction base price. The listing starting price in the Online auction format. It can be:
  • fixed
  • based on list and sale prices in Open2b
Reserve price Minimum price that must be reached during the Online auction format for the auction to be valid. The listing reserve price in the Online auction format. It can be:
  • fixed
  • based on list and sale prices in Open2b
Buy it now price Price that must be offered during the Online auction format so that the auction can be concluded before the natural expiration. The listing reserve price in the Online auction format. It can be:
  • fixed
  • based on list and sale prices in Open2b
Listing duration * The duration of the listing.
Condition The condition of the item for sale. For example:
  • New
  • Used
Available choices vary based on category.
Item location * Location of the item being sold.
Handling time * The minimum handling time.
Allow returns within * The maximum time for the buyer to return the item. You can indicate whether costs are borne by the seller or the buyer. You can add details by clicking the details button...
Note: Available choices may vary depending on the selected category.
Template * The visual presentation of the listing.
Publish as private listing keeping buyers anonymous You can anonymize buyers to hide who is making offers from listing visitors.
Payment methods You can select multiple payment methods. Only those available for the selected site are presented for selection.
Payment instructions Instructions to provide the buyer for payment.
Require immediate payment for Buy it now Option to require immediate payment for Buy it now.
Shipping methods * Shipping methods can be:
  • Domestic
  • International
Only those available for the selected site are presented for selection.
Insured shipping Insured shipping can be:
  • included
  • optional
  • required

Fields marked with an asterisk (*) are required.

Edit a profile

Changes made to a profile will affect listings in the For sale status if the Apply changes operation is performed. To edit a profile:

  1. Go to the Profiles section.
  2. Click the profile you want to edit.
  3. Make the desired changes.
  4. Click Save.

Delete one or more profiles

A profile can only be deleted if no listings are associated with it. To delete one or more profiles:

  1. Go to the Profiles section.
  2. Select the profiles you want to delete.
  3. Click Delete. A new confirmation window will open.
  4. Verify that you selected the correct profiles and click OK.

Settings

The Settings section lets you check whether the basic settings for the eBay integration match your goals and, if needed, proceed with specific setup. To define the settings:

  1. Go to the Settings section. The Plan screen will open, indicating the limits of the currently active app plan.
  2. Click Tools.

Update VAT rates

The app retrieves the VAT rates used to calculate the VAT-inclusive amount to be published on eBay from the rates set in Open2b under Settings > VAT rates. If these are changed, the information in the app must be updated. To update:

  1. Go to the Settings section. The Plan screen will open, indicating the limits of the currently active app plan.
  2. Click Tools.
  3. Next to VAT rates in the admin under Settings > VAT rates have changed? click Reload VAT rates.

Update price lists

The app retrieves prices for products to publish on eBay from the price lists loaded in Open2b under Catalog > Price lists. If these price lists are changed, for example if a new one is created or an old one is deleted, the information in the app must be updated. To update:

  1. Go to the Settings section. The Plan screen will open, indicating the limits of the currently active app plan.
  2. Click Tools.
  3. Next to Price lists in the admin under Catalog > Price lists have changed? click Reload Price lists.

Update Store categories

The app retrieves active Store categories directly from eBay. If these are changed on eBay, for example a new one is created or an old one is deleted, you must update the information in the app as well. To update:

  1. Go to the Settings section. The Plan screen will open, indicating the limits of the currently active app plan.
  2. Click Tools.
  3. Next to Your Store categories have been modified on eBay? click Reload Categories.

Define the default VAT class

As for VAT classes, the app retrieves the classes set in Open2b under Settings > VAT rates. Association with listings to put on sale on eBay happens automatically. You instead need to set the VAT class directly in the app to associate with sales when they refer to listings created on eBay that do not have, or no longer have, a corresponding product in Open2b. To set or update:

  1. Go to the Settings section. The Plan screen will open, indicating the limits of the currently active app plan.
  2. Click Tools.
  3. Next to Default VAT class, the VAT class used for order lines when no corresponding SKU exists in the Open2b catalog will be shown. The sale price imported in eBay sales will be net of the corresponding VAT amount. To change it, click the menu of available VAT classes and select the desired one.