Abandoned carts

Abandoned carts are carts that customers can no longer access and therefore can no longer complete the order. If these carts contain billing and shipping addresses, according to privacy regulations, you must have a legal basis to process these personal data even if the processing consists only in keeping them.

When a cart becomes abandoned, you can choose whether to:

• keep the cart with all its data
• anonymize the cart, meaning delete the billing and shipping address
• delete the cart

Anonymizing a cart and deleting a cart can be subject to consent given or not given by the customer. For example, you might choose to anonymize abandoned carts if the customer has not granted you consent to process them for a purpose other than the order.